Shipping & Returns
Shipping
We offer fast and reliable shipping within the U.S. Most orders are processed within 1–2 business days and delivered in 1–3 business days via UPS or USPS. Once your order has shipped, you will receive an email with further information.
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.
Returns
If for any reason you are not happy with your purchase, you may return the item(s) within 7 days of receiving the order. Please note that Vitamins & Supplements, items on sale, monogrammed, personalized, special-order items and items damaged through normal wear and tear are not eligible for returns, exchanges, or refunds.
Request a Return
To request a return, please send a note to: woofsentials@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Unused Return Labels
If a return label is generated but not scanned within 7 days, the return request will be marked as expired and canceled automatically.
We recommend dropping off your return within 5 business days of receiving your label.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please allow up to 2 billing cycles for the credit to appear on your credit card statement.
You will get a full refund minus a flat return fee if the return is in a new and re-sellable condition. We may issue reduced refunds if the item(s) returned do not meet our return policy.
If you have not received the refund more than 15 business days after we approved your return, please contact us at woofsentials@gmail.com